Return & Refund Policy

Returns Made Simple

At Jassmisdrβ„’, we want every home-organization purchase to feel practical, useful, and easy to enjoy. If something is not quite right, this policy explains how returns, exchanges, and refunds are handled.

1. Our 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the product must:

  • Be unused and in its original condition

  • Include its original packaging, accessories, and tags, when applicable

  • Be accompanied by valid proof of purchase

Products showing signs of use, damage caused after delivery, missing parts, or incomplete packaging may not qualify for return.

2. Starting a Return

Before sending anything back, contact our support team at:

service@jasmsd.com

Please include your order number, the item you wish to return, and a brief reason for the request.

Once your return is approved, we will provide:

  • Return instructions

  • The appropriate return address

  • A return shipping label when applicable

Returns sent without prior approval may be delayed or refused.

3. Damaged, Defective, or Incorrect Orders

Please inspect your package shortly after delivery.

Contact us promptly if your item:

  • Arrives damaged

  • Has a manufacturing defect

  • Is missing parts

  • Is different from what you ordered

Including clear photos of the product and packaging can help us review the issue more quickly. Depending on the situation, we may arrange a replacement, refund, or another suitable solution.

4. Items We Cannot Accept

For hygiene, safety, or practical reasons, certain items may not be returnable, including:

  • Personalized or custom-made products

  • Gift cards

  • Final-sale items

  • Clearance or promotional products marked as non-returnable

  • Products that have been used, altered, or assembled

  • Items returned without their original components or packaging

Please contact us before returning an item if you are uncertain about its eligibility.

5. Exchanges

To keep the process clear and efficient, exchanges are handled as separate transactions.

Please return the original item according to this policy and place a new order for your preferred replacement. This helps prevent delays caused by product availability or price changes.

6. European Union Orders

Customers receiving orders within the European Union may have the right to cancel or return eligible purchases within 14 days, subject to applicable consumer laws.

Returned products should remain unused, complete, and in their original condition and packaging. Proof of purchase may also be required.

This statutory right applies in addition to any other rights available under this policy or local law.

7. Refund Processing πŸ’³

After your return arrives, our team will inspect it and notify you of the outcome.

When approved:

  • The refund will be issued to the original payment method

  • Processing may take up to 10 business days

  • Your bank or card provider may require additional time to display the funds

Original shipping charges and expedited delivery fees may be non-refundable unless the return is caused by an incorrect, damaged, or defective item.

If you have not received an approved refund after 15 business days, please contact:

service@jasmsd.com

8. Return Shipping

Please do not mail products directly to our business address without receiving return authorization.

Approved returns must follow the instructions supplied by our support team. Where a prepaid label is provided, it should be used to help ensure the package reaches the correct return facility.

Returns sent through another method without approval may not be traceable or reimbursable.

9. Business Contact Information

Jassmisdrβ„’
Operated byΒ Hangzhou Shangge E-Commerce Co., Ltd.

Email: service@jasmsd.com

At Jassmisdrβ„’, thoughtful organization should make life easierβ€”and we aim to bring that same simplicity to every return and refund request. 🏑